GE2022 Total Quality Management - SUBJECT CATALOG

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SYLLABUS:

GE2022           TOTAL QUALITY MANAGEMENT                                                           L T P C

3 0 0 3

UNIT I INTRODUCTION       9

Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming, Juran and Crosby – Barriers to TQM.

UNIT II            TQM PRINCIPLES    9

Leadership  –  Strategic  quality  planning,  Quality  statements  -  Customer  focus  –  Customer orientation,            Customer        satisfaction,     Customer        complaints,      Customer        retention          -           Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement – PDSA cycle, 5s, Kaizen - Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III           TQM TOOLS & TECHNIQUES I     9

The seven traditional tools of quality – New management tools – Six-sigma: Concepts, methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV           TQM TOOLS & TECHNIQUES II    9

Quality circles – Quality Function Deployment (QFD) –  Taguchi quality loss function –  TPM – Concepts, improvement needs – Cost of Quality – Performance measures.

UNIT V            QUALITY SYSTEMS            9

Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation, Quality auditing- QS  9000  –  ISO  14000  –  Concepts,  Requirements  and  Benefits  –  Case  studies  of     TQM implementation in manufacturing and service sectors including IT.

TOTAL : 45 PERIODS

TEXT BOOK

1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia, Third Edition, Indian Reprint (2006).

REFERENCES

1.  James R. Evans and William M. Lindsay, “The Management and Control of Quality”, (6th Edition), South-Western (Thomson Learning), 2005.

2.  Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition

(2003).

3.         Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice  Hall (India) Pvt. Ltd.

(2006)

4.  Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”, Prentice Hall

(India) Pvt. Ltd. (2006)